Privacy Policy

Overview

We are committed to protecting your personal information and your right to privacy. This Policy explains what information we collect, how we use it, and what rights you have in relation to it. If you have any questions or concerns about this Policy, please contact us at hi@satex.com .

Section 1 – Information We Collect

We collect the following categories of personal information:

Information you provide directly

• Email address — collected when you submit your email on our website (e.g., to join a waitlist or receive launch notifications) or when you register in our mobile application;
• Mobile phone number — collected during registration in our mobile application for the purpose of SMS verification and account security;
• Any other information you voluntarily provide when contacting us.

Information collected automatically

• Device information (device type, operating system, browser type);
• Usage data (pages visited, time spent, actions taken in the app);
• IP address and approximate location (city/region level);
• Cookies and similar tracking technologies (see Section 7 below).

Section 2 – How We Use Your Information

We use the information we collect for the following purposes:

• To notify you when the Satex service launches or becomes available in your area (email address);
• To create and manage your account in our mobile application;
• To send you SMS verification codes, two-factor authentication (2FA) codes, and security alerts (phone number) — governed separately by our Messaging Terms ;
• To communicate with you about your account, updates, and service-related notices;
• To improve and optimize our website and application;
• To comply with legal obligations;
• To detect, prevent, and address fraud, security issues, and technical problems.

We will not use your email address or phone number for unsolicited marketing communications without your separate, explicit consent.

Section 3 – How We Share Your Information

We do not sell, rent, or trade your personal information to third parties. We may share your information only in the following limited circumstances:

• Service providers: We work with trusted third-party vendors who assist us in operating our Service (e.g., SMS delivery via Twilio, email delivery, cloud hosting). These providers are contractually obligated to protect your data and may only use it to provide services on our behalf;
• Legal requirements: We may disclose your information if required to do so by law, court order, or governmental authority;
• Business transfers: In the event of a merger, acquisition, or sale of all or part of our assets, your information may be transferred as part of that transaction. We will notify you via email and/or prominent notice on our website prior to any such transfer;
• Protection of rights: We may disclose your information when we believe it is necessary to protect the rights, property, or safety of Satex, our users, or others.

Section 4 – Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes described in this Policy, or as required by applicable law. Specifically:

• Email addresses collected via the waitlist are retained until you unsubscribe or request deletion;
• Account information is retained for the duration of your account and for a reasonable period thereafter for legal and compliance purposes;
• Phone numbers are retained for as long as your account is active and for record-keeping purposes as required by law.

Section 5 – Data Security

We implement industry-standard technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

Section 6 – Your Rights and Choices

Depending on your location, you may have the following rights regarding your personal information:

• Access: You may request a copy of the personal information we hold about you;
• Correction: You may request that we correct any inaccurate or incomplete information;
• Deletion: You may request that we delete your personal information, subject to certain legal obligations;
• Opt-out of emails: You may unsubscribe from our email communications at any time by clicking the "unsubscribe" link in any email, or by contacting us at hi@satex.com ;
• Opt-out of SMS: You may stop receiving SMS messages at any time by replying STOP to any message, or by contacting us at hi@satex.com . See our Messaging Terms for details.

To exercise any of these rights, please contact us at hi@satex.com . We will respond to your request within 30 days.

Section 7 – Cookies

Our website may use cookies and similar tracking technologies to enhance your browsing experience and analyze website traffic. You may control cookie settings through your browser. Please note that disabling certain cookies may affect the functionality of our website.

Section 8 – Children's Privacy

Our Service is not directed to individuals under the age of 18. We do not knowingly collect personal information from children under 18. If you become aware that a child has provided us with personal information, please contact us at hi@satex.com and we will take steps to delete such information.

Section 9 – Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Policy on this page and updating the "Last Updated" date above. We encourage you to review this Policy periodically. Your continued use of our Service after any changes constitutes your acceptance of the updated Policy.

Section 10 – Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us: